Warranty & Return System

warranty-and-return

Warranty and Return system plugin allows customers to raise request for product return or claim the warranty for faulty product. Admin can manage and close all warranty and return request with easy to manage admin interface. Shop owner can also get insight in to cost occurred due to returns/faults using reports.

Front End Features:

  • Display Product warranty details on Product landing page
  • Easy to create warranty/return request from order history page
  • Facility to attach zip file for fault details
  • Request Link for individual product in case of single order with multiple items
  • Warranty request history
  • Guest order warranty request
  • Track progress of request
  • Add comments for admin or view comments from admin for each request
  • Request quote if product warranty is expired

List of Admin Features:

  • Define your own warranty status according to your workflow
  • Set the predefined warranty/return reasons for customers
  • Predefined warranty form for easy submission
  • Custom request form generator
  • Receive notifications on email for each request
  • Define product receivable address/service center address
  • Customizable Email template for notifications and alerts
  • Admin can also generate warranty request by selecting customer order
  • Manage warranty request easily from admin
  • Sorting of warranty request by status, date and order #
  • Define warranty period in days/months/weeks
  • Add notes for each request handling process for internal use
  • Facility to add cost associated with each return/warranty request
  • Comment log for each request
  • Report- warranty request by month
  • Report- warranty request by year
  • Report- warranty request by product
  • Report- warranty request processing cost

List of Module:

Raise Warranty Form

  • Warranty details on product landing page
  • Raise warranty request from order history page
  • Quote request for out of warranty products

Progress of Warranty

  • Warranty request history
  • Progress with claim highlight in green box
  • Comment module to contact shop admin

Admin define default Warranty Period

  • Set system wide warranty period in days/months/years
  • Flexibility to define product specific warranty period
  • Option to show warranty quote request link request

Request From Generator

  • Predefined warranty form for quick setup
  • Add your own data field and type
  • Adjust order of the fields

Customize System to Suit The Work Flow

  • Set warranty status according to business logic
  • Define warranty/return reasons for customer to choose from
  • Customizable email template for notifications and alerts

Manage – Requests

  • Sorting of warranty request by status, date and order
  • Dashboard to showcase claim progress
  • Request listing with all necessary details

Guest Warranty Ticket Generation

  • Facilitate warranty request from calling customer
  • Generate request directly from admin
  • Request can be raised from front end as well back end

Request Processing view

  • Update status of warranty request in real time
  • Add notes and costing for internal use
  • Comments module to collaborate with customer

Email Template customization

  • Customize email body for auto response
  • Personalize email template with short codes
  • Define warranty manager’s email

Daily Report

  • Warranty request by month and year
  • Warranty request by product
  • Warranty request processing cost